UK ORDERS

All UK orders are eligible for Free UK Delivery. All our deliveries to UK are by Royal Mail. We will endeavour to ship your order on the same working day if orders are placed prior to 2pm GMT, subject to availability. Delivery time within the UK is estimated to be within 3-5 working days from dispatch.

EUROPEAN ORDERS

All orders will incur a standard delivery charge of £5.00. All our deliveries are by Royal Mail. We will ship your order on the same working day if placed prior to 2pm GMT, subject to availability. Delivery times are estimated to be up to 5-7 working days from dispatch.

In the unlikely event that the item you ordered is not in stock, we will contact you and let you know the expected delivery date. If you decide not to pursue with your order, we will cancel the order and issue a full refund.

INTERNATIONAL ORDERS

All orders will be sent via Royal Mail Air Mail, International Standard Delivery and costs per Zone are set out below. Delivery times are estimated to be up to 6-7 working days from dispatch.

  1. World Zone 1: £7.05
  2. World Zone 2: £8.50
  3. World Zone 3: £9.60

RETURNS POLICY

If for some reason you are not happy with the received product, please return it with the receipt that came with your order and we will give a full refund. All returns must reach us within 30 days of receiving your order. Items must be unused and unopened. The original packaging and labelling must still be attached. These conditions do not affect your statutory rights as a customer. We are unable to accept opened containers for refund unless the product is deemed faulty.

Shipping costs will also be refunded should the error be the fault of Natural Options, once a shipping receipt is received.

If a refund is deemed necessary, we can only refund the debit/credit card which was used originally for purchase.

Our return address is:

PURELY HEALTH DIRECT
Imperial House
Butts Close
Thornton-Cleveleys
Lancashire
FY5 4HT

PHONE: 0845 071 0290

HOURS
Monday – Friday
8:30 AM – 4:30 PM

E-MAIL
info@purelyhealthdirect.co.uk